Frequently Asked Questions!
Use of Coupons
From time to time, Lunart will offer website-wide promotional coupon codes that can be applied to most of orders. Please note that only one discount code is able to be redeemed per order. The discount codes must be entered correctly at the time of placing the order, otherwise we cannot guarantee your discount will be added. In addition, orders placed prior to the promotion cannot be back dated. Unfortunately we are unable to amend orders to reflect the discount after an order has processed and we do not offer refunds for discount codes forgotten or not placed correctly at checkout.
Is my payment protected?
Absolutely! Lunart complies with the Payment Card Industry Data Security Standards (PCI-DSS) and we use a very safe payment gateway 'Stripe'. In no circumstances Lunart shares any personal information to a third party and all the transactions are made directly through Stripe. Stripe is known to be one of the safest payment gateways you can come across online.
How does your shipping work?
The default shipping method is shipping by zone and the costs are as follow: 'Free Shipping' Australia wide for orders over $49 (excl. remote areas), 'Flat Rate of $6.95' for orders below $49 and 'Flat rate of $8.95' for remote areas.
Refund or Exchange
Our refund policy lasts for 28 days. We do not accept change-of-mind returns. Please read our Refund Policy at the bottom of our website for more information.
Do I have to register to order?
By registering, you can check the status of your order at anytime by logging in and you will receive updates on your order through your email address provided. Plus, you will receive discount coupons occasionally! We highly recommend you to register.
What do I get if I subscribe to the newsletter?
You will receive alert on great deals and coupons that you can utilise at the checkout to receive discounts!
Looking to stock Lunart products? | Wholesale
If you are a retailer interested in our products, please contact us at email@example.com ! We are always eager to partner with likeminded businesses!